Goods of inadequate quality are returned and / or exchanged for a similar one instantly. In this case, transportation costs are only at our expense with sincere apologies and pleasant bonuses.
In any case, you should familiarize yourself with the rules for returning goods of proper or inadequate quality:
In accordance with Art. 9 of the Law, the consumer has the right to exchange a non-food product of good quality for a similar one from the seller from whom it was purchased, if the product did not satisfy him in shape, dimensions, style, color, size, or for other reasons cannot be used for its intended purpose.
The consumer has the right to exchange goods of good quality within 14 days, not counting the day of purchase, unless the seller has announced another period. The exchange of goods of good quality is carried out if it has not been used and if its presentation, consumer properties, seals, labels, as well as the payment document issued to the consumer along with the sold goods are preserved.
If you plan to return the product, please do not use it, make sure that the box, seals, proof of purchase are kept.
… Thus, it is possible to exchange a non-food product of good quality for another, similar one, if:
no more than 14 days have passed since the purchase
product has not been used
the trade dress of the goods, its consumer properties, seals, labels, etc.
the payment document that the consumer received along with the goods has been preserved
the product is not included in the list of those that are not subject to exchange
You can return the goods of proper quality and take the money if all of the above conditions are met, and a similar product that the buyer needs is not on sale.
Upon termination of the contract of sale, settlements with the consumer are carried out, taking into account the cost of the goods at the time of their purchase. The money paid for the goods is returned to the consumer on the day of termination of the contract, and if it is impossible to return the money on the day of termination of the contract – at another time by agreement of the parties, but no later than seven days.